Shipping Policy

Last updated: 4 August 2026

Thank you for shopping with Artzy Designs. Every Artzy Designs product is carefully handmade, personalized and packed in India before being shipped to its destination.

This Shipping Policy explains our order-processing timelines, delivery estimates, shipping charges, international duties and procedures for damaged or undelivered orders.

1. Shipping Coverage

Artzy Designs ships orders throughout India and worldwide.

International shipping availability may vary depending on the destination country, courier serviceability, customs restrictions, product dimensions and shipment value.

If we are unable to ship an order to the selected destination, we will contact the customer using the email address or phone number provided with the order.

2. Order Processing Time

Most Artzy Designs products are handmade or personalized specifically for the customer.

The usual production and processing time is:

7–14 business days

Processing time begins after:

• Full payment has been received;

• All required personalization details have been submitted;

• Photographs, names, dates, spellings and other customer-provided information have been received in the required format; and

• Any required design approval has been completed.

Sundays, public holidays and courier holidays are not counted as business days.

Some complex, oversized or highly customized products may require additional time. Any different timeline mentioned on the individual product page or communicated to the customer will take priority.

3. Estimated Delivery Time

Delivery estimates begin after the order has been dispatched.

Within India

Estimated delivery: 3–10 business days

International Orders

Estimated delivery: 7–25 business days

These delivery periods are estimates and are not guaranteed. Delivery may take longer because of:

• Customs inspections or clearance;

• Remote delivery locations;

• Incorrect or incomplete addresses;

• Courier network delays;

• Weather conditions;

• Public holidays;

• Local import procedures;

• Security checks;

• Natural disasters or other circumstances outside our control.

Artzy Designs is not responsible for delays caused solely by the courier company, customs authorities or events beyond our reasonable control. However, we will assist the customer in following up with the shipping provider.

4. Shipping Charges

Shipping charges are calculated based on factors including:

• Delivery destination;

• Product dimensions;

• Actual or volumetric weight;

• Fragile-product handling requirements;

• Courier service selected;

• Applicable taxes and surcharges.

The applicable shipping charge will be displayed at checkout, communicated before payment or included in the product price where expressly stated.

Free-shipping promotions apply only when specifically mentioned and may be subject to destination, product or order-value restrictions.

5. Tracking Information

Once the order has been dispatched, available tracking details will be sent through email, WhatsApp, SMS or another contact method provided with the order.

Tracking information may take up to 24–72 hours to become active after dispatch.

Customers are responsible for monitoring the shipment and remaining available for delivery attempts.

6. International Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, handling fees or other charges imposed by the destination country.

Unless the order or shipping method specifically states that duties are included or that the shipment is sent on a Delivered Duty Paid basis, these charges are not included in the product or shipping price and must be paid by the recipient.

Artzy Designs does not control the amount charged by foreign customs authorities and cannot predict or reimburse these charges.

The customer is responsible for understanding the import regulations applicable in the destination country before placing an order.

If a customer refuses to pay customs charges and the shipment is returned, any return shipping, customs, storage or handling charges may be deducted from any amount otherwise payable, where legally permitted. Personalized-product charges are non-refundable.

7. Correct Delivery Information

Customers must provide a complete and accurate shipping address, including:

• Recipient’s full name;

• House, apartment or building number;

• Street and locality;

• City, state and postal code;

• Country;

• Active phone number; and

• Any information required by the local courier or customs authority.

Artzy Designs is not responsible for delivery failure caused by an incorrect, incomplete or outdated address supplied by the customer.

If an order is returned because of incorrect information, refusal, customer unavailability or repeated failed delivery attempts, the customer will be responsible for the cost of reshipping the order.

Personalized products returned to us for these reasons will not qualify for a refund.

8. Personalized and Handmade Products

Artzy Designs products are handmade and may include materials such as MDF, acrylic, printed paper, crochet pieces, fabrics, decorative items and other handcrafted elements.

Minor variations in colour, placement, texture, print appearance, handcrafted finishing or material grain are natural characteristics of handmade products and are not considered damage or defects.

Colours may also appear slightly different because of lighting, photography, screen settings and material availability.

9. Returns, Exchanges and Refunds

Because Artzy Designs products are handmade and personalized specifically for each customer:

• We do not accept returns for change of mind;

• We do not offer exchanges for customer preference;

• We do not accept returns because of minor handmade variations;

• We do not provide refunds for approved personalized orders;

• We do not accept claims relating to spelling, dates, photographs or information supplied incorrectly by the customer.

A replacement may be offered only when:

• The product is materially damaged during transit;

• The product has a significant manufacturing defect; or

• Artzy Designs has sent a materially incorrect product or personalization.

10. Damaged Product Replacement

The customer must inspect the package promptly after delivery.

A damage claim must be submitted within 48 hours of recorded delivery by contacting:

Email: arpitatrada1@gmail.com
WhatsApp: +91 70965 46896

The claim should include:

• Order number;

• Customer’s name;

• Clear photographs of the outer packaging;

• Clear photographs showing the damaged area;

• Photograph of the shipping label; and

• An unedited unboxing video, where available, showing the sealed parcel and the damage.

The product, packaging and shipping label must be retained until the claim has been reviewed.

After reviewing the evidence, Artzy Designs may:

• Approve a full replacement;

• Replace only the damaged component;

• Arrange a repair where practical; or

• Offer another reasonable solution where an identical replacement is unavailable.

A replacement will be made for the same product and personalization. Replacement requests cannot be used to change the design, size, colour, photograph, spelling or other personalization details.

Cash refunds are not provided where a replacement can reasonably be supplied. If replacement is impossible, Artzy Designs will communicate the available resolution in accordance with applicable law.

Damage reported after the 48-hour claim period may not be eligible for replacement unless otherwise required by law.

11. Lost or Delayed Shipments

A shipment is not considered lost merely because it is delayed.

If tracking has not been updated for an unusual period, the customer should contact us so that we can raise an investigation with the courier.

Courier investigations may require additional time and must be completed before a replacement or other resolution can be considered.

Where a shipment is officially declared lost by the shipping provider, Artzy Designs will determine an appropriate replacement or resolution based on the circumstances and applicable law.

If tracking shows that the shipment was delivered, the customer should first:

• Check with household members;

• Check with neighbours, security personnel or reception;

• Confirm the shipping address;

• Contact the local courier office.

Artzy Designs will assist with available courier information but cannot be responsible for theft or loss occurring after confirmed delivery.

12. Delivery Inspection and Acceptance

The customer should not accept a parcel that appears severely crushed, opened, wet or visibly tampered with without recording the condition.

Where possible, the customer should photograph the parcel and raise the issue with the courier at the time of delivery.

Signing for or accepting a visibly damaged package without recording its condition may affect the courier’s claim assessment.

13. Order Changes and Cancellations

Because production may begin soon after an order is placed, cancellation or modification requests are not guaranteed.

Requests may be considered only before production or personalization has started.

Once design work, printing, material cutting, crochet work, personalization or manufacturing has begun, the order cannot normally be cancelled, refunded or materially modified.

Artzy Designs may cancel an order if:

• Required information is not provided;

• The selected product cannot be produced;

• The destination is not serviceable;

• Fraudulent activity is suspected;

• Pricing or inventory information contains a material error; or

• The order violates applicable law or courier restrictions.

If Artzy Designs cancels an order before production because it cannot be fulfilled, the amount paid for the cancelled item will be refunded through the original payment method, subject to payment-provider processing times.

14. Force Majeure

Artzy Designs will not be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, floods, fire, war, civil disruption, government restrictions, transport interruptions, customs delays, strikes, epidemics, internet outages or courier-network failures.

15. Contact Us

For shipping questions, tracking assistance or damage claims, contact:

Artzy Designs
Operated by: Artzy Designs
Business address: B-83, Mahavirnagar Society, Minaxi Wadi, near Gajera Circle, Katargam, Surat GJ, India - 395004 
Email: arpitatrada1@gmail.com
WhatsApp: +91 70965 46896
Website: www.artzydesigns.com